*FREE SHIPPING ON ORDERS OVER $75
We offer FREE ground shipping within the 48 contiguous on orders between 0.75-9.99 lbs. However, a few of our vendors require that we charge shipping on their products so in some cases we charge the very minimum amount agreed upon with that vendor. We do charge shipping on orders over $100 going to Alaska, Hawaii and Puerto Rico depending on the products.
Most merchandise is shipped domestically via FedEx Ground, USPS or UPS Ground. Actual shipping time can take up to 7 business days. Oversized orders and orders to HI or AK may be charged additional shipping fees.
Items ordered will ship AS-READY and may not arrive together.
Shipping and handling charges are based on the particular products in your order. We calculate the cost on the basis of the product's weight, size, and shipping distance.
Unfortunately, we cannot ship to a P.O. Box, APO/FPO.
Special Handling Requirements
Any special surcharges for oversized and heavy items are shown on the items description page on our website. The amount of that charge is added into the price of the item. These items usually ship directly from the manufacturer and will arrive separately from the rest of your order.
Merchandise Availability & Backorders
When an item is added to your shopping cart and is unavailable it will be stated with *** on the description of that product. You can still buy the product and we will ship it to you as soon as it's available. We will notify you through email as soon as it becomes available.
By placing a backorder, you enable us to ship the item to you as soon as it is available.
Damaged Or Defective Merchandise
We take great pride in the quality of the merchandise we carry; therefore, we take extreme care to pack shipments so they arrive safely and in excellent condition. In the rare instance that your merchandise arrives in a defective, damaged or incomplete condition, you must immediately notify our Customer Care department by email at firstname.lastname@example.org and we will arrange a return, replacement and/or a credit/refund.
Please note that notification must be made within 72 hours of receiving your items.
Liapela is proud to offer International Shipping to our customers in over 150 different countries.
Once your order is placed and the products are in stock, it is processed and shipped within 3-4 business days from one of our South Florida warehouses to a third-party international shipping facility. From there, the delivery time to you may vary depending on the final shipping destination and the shipping option you’ve chosen, economy or express. Economy: Shipments are delivered to you 3-15* days after your order is received at our international shipping center. Express: Shipments are delivered to you 1-5* days after your order is received at our international shipping center.
*Please note that these timeframes are in addition to the standard shipping time it takes for your order to ship from our South Florida warehouses to our International shipping facility. *Please note that special ordered items such as furniture or custom ordered items may further delay your shipment depending on availability. *If you’re a customer from Puerto Rico please select your Country through our drop-down menu option at checkout.
Product Warranties for International Orders
Any and all products sold through www.liapela.com are ONLY warrantied in the United States of America. By making a purchase through liapela.com, you are buying your products within the United States. At checkout, when you opt to have your product/s shipped outside of the continental United States by a Third-Party International shipping company, you are acknowledging that you have read and understand the Terms & Conditions of our International Shipping Policies and that you are fully aware that NO warranty claims can be made outside of the United States.
Charges for International Shipping
Your shipping rates will vary depending on the total cubic volume of your order and the postal code of your final destination. Our website calculates these variables along with the best current shipping rates and/or fees and includes them in your order total. All values will be shown in your country’s currency. You will also be able to see these itemized charges at checkout before you complete your purchase. Therefore, there will not be any additional charges or duties when you receive your product.
Some countries may require VAT & Duty fees. If so, these charges are combined and will show up as a line item at checkout.
Certain items may or may not be available for international shipping depending on the destination country. Unfortunately, due to size and customs restrictions some of the products on our website are not available for international shipping.International restrictions prohibit us from shipping orders with a combined weight in excess of 150lbs (68 kg) and/or orders in excess of $25,000 (US). If your order exceeds $25,000, please place multiple orders ensuring that each order is less than $25,000.
Our system may ask you to remove an item from your shopping cart if your destination country does not permit import of that particular item or if the manufacturer does not allow export of their product out of the U.S.
An order cannot be shipped to multiple addresses. If you’d like to ship to multiple addresses -- please place multiple orders.
Please note, once an international order has been submitted it cannot be changed or cancelled.
Automatically included with your order is Shipment Insurance. It protects your order against damage or loss while in transit and it only costs 2% of your orders total cost. It covers the value of your entire order. You can opt out of this service by simply clicking “Remove” next to the Insurance field before you submit your order.
Please note that without insurance, you can NOT file a claim for any loss or damage that occurred during the international shipping process. We take great pride in packaging our products in the most professional and safe manner; regardless we highly recommend purchasing insurance coverage, which will cover the following: International Shipping Charges, Merchandise, Duties, Currency Risk and Taxes
Shipping Internationally from within the U.S.
For our customers that live within the United States and want to ship products to friends or relatives residing outside of the Continental U.S., proceed through check out as usual and select “ship to different address.” In this field you will be able to select your recipient’s country. Our website will calculate all the taxes, customs tariffs, and international shipping charges that apply and you will still be able to pay in U.S. dollars and to use a U.S. credit card.
FREE store pickup NOW AVAILABLE when you buy online!
It’s FREE and easy! Plus, you pay no shipping fees! Just place your order online and pick it up at your nearest LIAPELA store. Certain exclusions can apply
HOW IT WORKS
Choose from our products
Proceed to your shopping cart, at the bottom of the page you will find the option for “Store Pick Up”.
Click on “Store Pick Up” and you will see both Liapela store locations.
Select the location nearest to you
Proceed to complete your order.
You will receive a confirmation email with your order.
Pick up your order from our store.
IMPORTANT: For your safety and to avoid fraud, all Store Pick up orders must be collected by the credit card holder with corresponding I.D. without this, the order will NOT be released.
Note: Once your order is placed, please allow 1-2 business days for confirmation of item availability and for pick up status. Most orders placed before 2PM Eastern Standard Time will be available for pick up the following weekday. Should you need your products sooner or if you’d like to confirm the status of your order please call any of the store location phone numbers listed below.